Is insurance provided for my items in case of damage or loss during transit?
We offer up to £10,000 insurance coverage on all vehicles except cars, for which we provide coverage up to £250.
Are there any prohibited items I cannot send with DeliveryApp?
The following list is not exhaustive. If you intend to transport any items listed below and doing so complies with all relevant laws and regulations, please reach out to us directly.
Prohibited items include:
Prohibited items include:
- ADR, hazardous/dangerous goods, and radioactive material
- Airbags
- Antiques
- Animals, livestock, or any organisms (alive or deceased, in whole or part)
- Branded/designer/counterfeit clothing and goods (including jewelry, watches, bags, footwear, accessories)
- Compressed air and empty cylinders
- Covid tests
- Controlled medication
- Clinical and/or biological samples (including fluids and tissue samples)
- Currency, including counterfeit (including gift vouchers, cashiers and travelers cheques/money orders)
- Credit/debit cards
- Dangerous goods
- Electrical appliances (including audio-visual equipment, mobile phones, cameras, monitors, computers, drones, televisions, or any other item with electronic graphical display equipment)
- Fine art and paintings
- Fire extinguishers
- Firearms, including parts (including replicas, imitations, ammunition, and explosives)
- Fireworks
- Flammable items (including batteries, lighters, matches)
- Flammable fuels and items containing flammable fuels – in liquid, gas, or fume form (including aerosols, bottled spirits, lighter fluid, perfume, aftershave, cosmetics, aromatherapy oils, all types of camping gas, and resin)
- Fur and skin of endangered animals or fish, and goods made from/containing them
- Human flesh/remains/ashes
- Illegal drugs and narcotics
- Infectious substances
- Ivory
- Jewelry and watches
- Knives
- Perishable goods (all)
- Pornography (printed, film, or digital)
- Steel and copper
- Temperature-controlled goods
- Tobacco and tobacco products
- Items described as "unknown"
Why book through Surparcel?
Why choose Surparcel? With Surparcel, customers gain access to a range of trusted couriers at some
of the competitive rates. By using our platform you can quote, compare, and save with just a few clicks,
anytime of the day or night. Surparcel's dedicated customer service team is also on hand to assist our valuable
customers with any inquiries they may have.
Carbon neutral deliveries
Delivery App is committed to sustainability!
All Delivery App deliveries are Certified Carbon Neutral. Our approach is simple.
They measure the carbon we generated for every delivery, and offset this through Carbon reduction
programmes.
One tree planted for every delivery
Delivery App also planted one tree for
every completed delivery, through our
partnership with Ecologi.
This programme aims to aid carbon
reduction in the environment.
Delivery App’s ultimate aim is to be a
solely electric vehicles platform in the
future.
DeliveryApp
In partnership with
UK Delivery Services
DeliveryApp Car
DeliveryApp Small van
DeliveryApp Short wheel base
DeliveryApp Long wheel base
DeliveryApp Extra Long wheelbase
DeliveryApp Luton van
